Support
Our support team works the same hours as your AP close. Email replies target one business day, and export or intake outages are treated as priority issues.
Email support
support@inlet-ap.com
Best for invoice-specific questions. Include the invoice ID from the review screen.
In-app help
Available from any workspace screen
Reach the team without leaving the queue you are working in.
Onboarding calls
Scheduled with your implementation lead
For mailbox routing, chart-of-accounts mapping and approval policy setup.
Documentation
docs.inlet-ap.com
Guides for intake rules, export mapping and audit reporting.
Common questions
How do invoices get into InletAP?
Forward or auto-route vendor mail to your dedicated intake address. You can also upload documents directly from the Inbox screen.
What happens when extraction is uncertain?
The invoice is flagged as an exception and appears in the Review Queue with the low-confidence fields highlighted alongside the source document.
Which ledgers can we export to?
QuickBooks Online has a direct connector. Every other destination — Xero, AppFolio, Buildium, Yardi, Rent Manager, owner-specific books — is reached through the mapped CSV export, configured from the Exports screen. Tell us which ledger you post to; connector order is driven by what people actually ask for.
Who can approve an invoice?
Approval routing is set per property, GL account and amount threshold in Rules, and approvers are always separate from the specialist who coded the invoice.