Support
Support is one person in Toronto, working Monday to Friday, 09:00–18:00 Eastern. Email replies target one business day on paid plans and best effort on the free plan; export or intake outages jump the queue whatever your plan. A message that arrives on a Friday evening may not be read until Monday, and we would rather you knew that than guessed.
Ask the assistant
An AI assistant that answers from the documentation on this site. It is not a person and it can be wrong. When it cannot answer, it offers to hand the conversation to the person who does, who replies by email — and nothing you type here reaches anybody until you ask for that.
Support assistant
An AI assistant, answering from the documentation. A person answers by email when it cannot.
I am inletAP's AI assistant. Ask me about intake, extraction, coding, approvals or exports and I will answer from the product documentation. I can still be wrong, and when I cannot help I will pass you to a person, who answers by email.
Email support
Best for invoice-specific questions. Include the invoice ID from the review screen.
Help from any screen
The ? button in the app header
Opens the assistant in a panel beside your work, so the review you are half-way through stays where it is. There is still no ticket portal, and the mailbox is inside the panel — email reaches the same person either way.
Onboarding call
Included on Pro and Enterprise; on request otherwise
A screen-share for mailbox routing, chart-of-accounts mapping and approval policy setup. Nobody has to be on a call to get started — the quickstart takes about fifteen minutes on your own.
Documentation
Quickstart, tutorials and reference for intake, rules, coding, approvals and export mapping.
Common questions
How do invoices get into inletAP?
Forward or auto-route vendor mail to your dedicated intake address. You can also upload documents directly from the Inbox screen.
What happens when extraction is uncertain?
The invoice is flagged as an exception and appears in the Review Queue with the low-confidence fields highlighted alongside the source document.
Which ledgers can we export to?
Three: QuickBooks Online and Xero, each through a direct connector, and CSV. Both connectors post an approved invoice as a bill, with the source PDF attached where the invoice arrived with one, and connecting both sends one approved invoice to both — one bill in each. The CSV is a generic file you define yourself on the Exports screen — pick the headers and the field behind each one, up to 64 columns — so you can shape it to whatever your system imports. AppFolio, Buildium, Yardi and Rent Manager are not built: there is no connector and no ready-made template for any of them, so plan on matching your ledger's import format once. Tell us which ledger you post to; connector order is driven by what people actually ask for.
Who can approve an invoice?
Approval routing is set per property and by amount threshold, and coding rules can send an invoice straight to the approval queue. Approvers are not separate from the specialist who coded the invoice by default: separation of duties is a workspace setting, off until an admin turns it on, and with it on the person who edited or sent an invoice cannot approve it.